Returns & Exchanges
At Key, we want you to be completely satisfied with your fashion choices. If your order isn't a perfect fit, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Return
Log into your account and visit the 'My Orders' section to select the items you wish to return and receive a prepaid shipping label.
Pack Your Items
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
Ship It Back
Affix the prepaid label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing